Hi-Fi RUSH 
 DLC Voucher Code & Replacement Disc Information 
(For Overseas Customers)

※ This information page is for overseas customers.
If you live in Japan and purchased the Japanese version, please access the Japanese page for replacement information.


Thank you for your continued support of SUPERDELUXE GAMES.

We have confirmed that, due to an issue during the manufacturing process, the PlayStation®5 physical edition of Hi-Fi RUSH, released on July 16, 2026, does not include the content that should have been included on the disc.

Affected Products

Title: Hi-Fi RUSH (Japanese and Asian physical editions)
Platform: PlayStation®5
Release Date: July 16, 2026
Publisher: SUPERDELUXE GAMES
※ Images shown below are the Japanese versions.

Hi-Fi RUSH DELUXE EDITION

Hi-Fi RUSH Standard Edition

Content Missing from the Disc

■Hi-Fi RUSH digital Deluxe Edition Content
・2 additional Chai outfits
・7 bonus T-shirts
・808-themed Guitar Skin
・808 Alternate Skin
・Gear Starter Pack (20,000 Gears)
■Three DLC Costume Packs
・Bossplay Costume Pack
・Traditional Garb Costume Pack
・Teamplay Costume Pack

We sincerely apologize for this issue and for any inconvenience it has caused.

To resolve this issue, we plan to offer the following DLC Voucher Code Distribution & Replacement Disc Program to customers who purchased one of these products and can provide valid proof of purchase:
・Eligible customers will receive a DLC voucher code that provides access to the missing content that should have been included on the disc.
・Customers who wish to receive a replacement disc will also be provided with a revised disc containing all of the originally intended content.

■DLC Voucher Code Distribution
If you would like to receive a DLC voucher code, please submit an application through the application form below. Once the DLC voucher codes are ready for distribution, we will send additional information to the email address you registered. 
The DLC voucher code you receive will correspond to the regional version of the game you purchased. Customers who purchased the Japanese version will receive a Japan region DLC voucher code, while customers who purchased the Asian version will receive an Asia region DLC voucher code. Please note that Japan region DLC voucher codes must be redeemed with a Japan region PSN account, and Asia region DLC voucher codes must be redeemed with an Asia region PSN account. 

■ Replacement Disc
Customers who receive a DLC voucher code are still eligible to request a replacement disc.
The replacement disc is intended to provide the corrected game content. Please note the following regarding the replacement package:
・The replacement disc will be shipped as a new, sealed Standard Edition package.
・Customers who purchased the DELUXE EDITION will also receive the replacement disc in a new, sealed Standard Edition package.

If you would like to receive a replacement disc, please indicate so in the "Replacement Disc" section of the application form Customers requesting a replacement disc from countries outside Japan do not need to return their current disc. If you live in Japan, please access the Japanese page for replacement information. Once the replacement discs are ready, we will ship one directly to the shipping address provided in your application. Please ensure that your mail address and shipping address is entered correctly when submitting your application.

■Application Form
※ Please note that only one application may be submitted per person. If you purchased two or more copies, please include all purchased copies in a single application. Additional applications cannot be submitted afterward, so please carefully confirm the number of copies and all required documents before submitting the form. 
※ A Google Account is required to fill out the application form. Customers who do not have or cannot create a Google Account, please contact support@superdeluxegames.jp.

Hi-Fi RUSH DLC Voucher Code and Replacement Disc Application Form

■Required Information
・Your full name
・Your email address
・The store or site where you purchased the game
・The product code listed on the spine
・A photo of your purchased product together with a handwritten note showing your name and the application date
　※ Please include all purchased copies in a single photo along with the handwritten note. An example photo is provided in the form.  
・Proof of purchase (receipt, invoice, etc. in PDF or photo format)    　
    ※ Proof of purchase is required for each copy you are requesting. 
・Clarification on whether you would like to receive a replacement disc in addition to a DLC voucher code
・Shipping address (required only if requesting a replacement disc)

After your application has been reviewed, DLC voucher codes will be distributed by email in the order in which applications are processed. Once replacement discs are ready, we will likewise begin shipping them to customers who requested them in the order in which applications are processed.

Important Notes

・DLC voucher codes will be distributed by email after your application has been reviewed and approved.
・Customers who receive a DLC voucher code are still eligible to request a replacement disc.
・Customers overseas requesting a replacement disc do not need to return their current disc (customers within Japan must return their original disc in order to receive a replacement disc).
・Replacement discs will be shipped as soon as they become available.
・Customers who already received refunds for their purchase are not eligible.

Handling of Personal Information

The personal information you provide will be used solely for the purpose of distributing DLC codes, processing replacement disc requests, and responding to inquiries related to this matter. Except as required by applicable law, we will not provide your personal information to any third party without your consent. Your personal information will be retained only for as long as necessary to complete the response to this matter and will then be securely deleted, unless a longer retention period is required by law. If you have any questions regarding the handling of your personal information, please contact the SUPERDELUXE GAMES support desk at support@superdeluxegames.jp.

We take this matter very seriously and will strengthen our manufacturing and quality verification processes to prevent similar issues from occurring in the future. We sincerely apologize once again for the inconvenience this has caused, and greatly appreciate your understanding.

Thank you for your continued support of SUPERDELUXE GAMES and our products.

SUPERDELUXE GAMES